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Shipping & Returns

Effective date: 25 August 2025
Website: https://moonyx.in
Brand: MOONYX (operated by Durga Traders)
Customer care: +91 99506 64732 • contact@moonyx.in
Primary courier: Delhivery
Payments / refunds: Razorpay

Shipping Policy

Serviceability & Coverage

  • We currently ship across India to serviceable PIN codes via Delhivery (and partner networks where applicable).

  • You can check serviceability and estimated delivery timelines at checkout by entering your PIN code.

Order Processing Time

  • Orders are typically processed and handed to the courier within 24–48 business hours (Mon–Sat, excluding public holidays).

  • Orders placed after 2:00 PM IST may be processed the next business day.

Delivery Timelines (Indicative)

  • Metro cities: 2–5 business days

  • Non-metro / Tier-2 & Tier-3: 3–8 business days

  • Remote / ODA locations: 6–10 business days

Note: Timelines may vary due to weather, local restrictions, festive season load, or courier factors outside our control.

Shipping Fees

  • Shipping charges (if any) are calculated at checkout based on your PIN code and order weight/volume.

  • Any free shipping promotions or thresholds will be displayed on the website and applied automatically.

  • If re-delivery is required due to incorrect address / unavailability, re-shipping charges may apply.

Order Tracking

  • Once dispatched, you’ll receive tracking details by Email/SMS/WhatsApp.

  • Tracking may take up to 24 hours to become active after pickup.

Address Changes & Delivery Attempts

  • Address changes are possible before dispatch; contact us promptly with your Order ID.

  • Couriers usually attempt delivery up to 2–3 times. If unsuccessful, the package may be returned to origin (RTO).

Partial Shipments

  • To avoid delays, we may split your order into multiple parcels. You’ll receive separate tracking links if this happens.

International Shipping

  • Not available at this time.

Returns & Exchanges

We want you to love what you wear. If something isn’t right, we offer easy returns and quick size exchanges.

Eligibility Window

  • Returns / Size exchanges: within 7 days of delivery.

  • Defective / damaged / incorrect item: report within 48 hours of delivery.

What’s Eligible

  • Most apparel categories are eligible unless marked “Final Sale/No Return” on the product page.

  • Multipacks/Combos: must be returned as a complete set.

Non-Returnable (Hygiene / Safety)

  • Innerwear, lingerie, swimwear, socks, bodysuits, jewelry, cosmetics/beauty, face masks, personalized/monogrammed items, gift cards, freebies.

Condition Requirements

Please ensure items are:

  • Unworn, unwashed, and unused (no stains, odors, perfume, or makeup transfer)

  • With all original tags and brand packaging intact

  • With accessories/freebies included (if any)

QC Check: Returns failing quality checks will be shipped back to you and will not be refunded/exchanged.

How to Initiate a Return/Exchange

  • Email contact@moonyx.in or call/WhatsApp +91 99506 64732 within the applicable window.

  • Share your Order ID, product details, and clear photos (full product, tags, and the issue if damaged/incorrect).

  • We’ll arrange a Delhivery reverse pickup where serviceable. If your PIN code isn’t serviceable for pickup, we’ll provide our return address for self-shipping.

  • After the item reaches us and passes QC (3–5 business days), we’ll process your exchange/credit/refund.

Keep the courier AWB/receipt until the return is closed.

Exchanges

  • Size exchanges are subject to stock availability.

  • If the requested size is unavailable, you may opt for store credit or refund (see below).

  • Exchanges are processed after the original item passes QC.

Refunds & Timelines

  • Prepaid orders (UPI/Card/Netbanking via Razorpay): Refund to original payment method. Banks typically take 5–7 business days after QC approval.

  • COD orders (if applicable): Refund via bank transfer/UPI or store credit.

  • Store credit: Issued quickly after QC approval; usable on moonyx.in and generally valid for 12 months.

Return Shipping Charges

  • Change of mind / size / style: reverse shipping fees may be deducted from the refund.

  • Defective / damaged / incorrect: we bear the reverse shipping cost and issue a full refund or replacement.

Damaged, Defective, or Incorrect Items

Notify us within 48 hours with photos/videos showing:

  • Outer parcel (including any tamper/seal damage)

  • Inner packaging

  • Product & tags
    We’ll prioritize a replacement; if unavailable, choose refund or store credit.

Self-Ship Return Address (if required)

MOONYX (Durga Traders)
Building No./Flat No.: 00
RPSC Ke Peeche, Near Ajmer Head Post Office
Bandia Village, Ajmer, District Ajmer, Rajasthan, India
Phone: +91 99506 64732

Use a trackable courier and share the AWB with us. We are not liable for self-shipped parcels lost in transit.

Abuse of Policy

We may restrict returns/exchanges, cancel orders, or suspend accounts in cases of suspected policy abuse or fraud.

Cancellations

  • You can request cancellation or edits (address/size) before dispatch.

  • Once shipped, cancellation isn’t guaranteed; you may initiate a return after delivery as per this policy.

Contact & Support

Questions about shipping, returns, or exchanges?
Email: contact@moonyx.in
Phone/WhatsApp: +91 99506 64732
Hours: Mon–Sat, 10:00–18:00 IST

Updates to this Page

We may update our Shipping & Returns terms periodically. Any changes will be posted here with a revised Effective date.