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Privacy Policy

Effective date: 25 August 2025
Website: https://moonyx.in
Brand: MOONYX
Legal entity / Trade name: Durga Traders (trading as “MOONYX”)
Registered address: Building No./Flat No.: 00, RPSC Ke Peeche, Near Ajmer Head Post Office, Bandia Village, Ajmer, District Ajmer, Rajasthan, India
Phone: +91 99506 64732
Email (privacy queries): contact@moonyx.in
Grievance Officer / Data Contact: Nisha Rawat (contact@moonyx.in)

MOONYX (“we”, “us”, “our”) is operated by Durga Traders in India. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, place orders, or interact with us via email/SMS/WhatsApp or social media. By using https://moonyx.in, you agree to this policy.

We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.

Personal data we collect

A. Identity & Contact Data
Name, phone number, email address, billing and shipping addresses.

B. Order & Transaction Data
Products purchased, order value, order notes, invoices, returns/exchanges, delivery preferences and instructions.

C. Payment Data
Payment method, payment status, and limited instrument details (e.g., masked card digits or UPI handle). We do not store full card details. Sensitive payment data is collected and processed directly by our payment gateway: Razorpay.

D. Technical & Usage Data
IP address, device and browser details, referral source, pages viewed, time spent, clickstream and error logs. We use cookies and similar technologies.

E. Marketing & Communications Data
Your preferences and consents for receiving marketing via email/SMS/WhatsApp, and your communications with us.

F. User-Generated Content
Reviews, photos, questions/answers, and messages sent to customer support.

G. KYC/Verification (rare)
Only if needed for fraud checks or high-value orders, we may request limited verification.

How we collect data

  • Directly from you: when you browse, create an account, place an order, contact support, or submit a review.

  • Automatically: via cookies, pixels, and similar technologies when you use our site.

  • From service partners: payment processor (Razorpay), courier partner (Delhivery), analytics and advertising platforms (Google Analytics, Meta Pixel), and fraud-prevention tools.

Why we use your data (purposes)

We use personal data to:

Provide our services & fulfill orders: process payments, pack and ship products, enable tracking, manage returns/exchanges, and provide customer support.

Operate, secure & improve our site: monitor performance, fix issues, and enhance features.

Communicate with you: order confirmations, shipping updates, account alerts, policy changes.

Marketing (with consent/opt-in): send offers, new arrivals, and personalized recommendations via email/SMS/WhatsApp; measure and improve campaigns.

Security & fraud prevention: detect, investigate, and prevent fraud or misuse.

Legal & compliance: maintain GST/tax records and comply with lawful requests.

Lawful grounds (DPDP Act): consent where required (e.g., marketing), and processing that is reasonably necessary to provide goods/services you request, to comply with legal obligations, and for fraud prevention and security.

Cookies, Google Analytics & Meta Pixel

We use cookies and similar technologies to run the site, remember your cart, analyze usage, and personalize/measure ads.

  • Essential cookies: necessary for checkout, login, and security.

  • Analytics: Google Analytics helps us understand site performance and usage.

  • Advertising: Meta Pixel (and similar tools) help measure and improve our ads and show you relevant offers.

Your choices: Manage cookies in your browser and via any consent banner on our site. Disabling certain cookies may affect site functionality.

Sharing your data

We share limited data with trusted partners, only as needed:

  • Payment processing: Razorpay (secure payment collection; we don’t store full card data).

  • Shipping & logistics: Delhivery (delivery and tracking).

  • E-commerce/IT/hosting & security: WordPress, hosting/CDN, backups, and security tools.

  • Analytics & advertising: Google Analytics, Meta Pixel (as described above).

  • Communications: email/SMS/WhatsApp providers for service and marketing messages.

  • Professional advisors & compliance: auditors, accountants, legal advisors.

  • Lawful disclosures: when required by law or to protect our rights or users.

  • Business transfers: in the event of a merger, acquisition, or asset sale.

We contractually require service providers to handle personal data per our instructions and applicable law.

International transfers

Some partners may process data outside India. Where applicable, we take reasonable steps to ensure comparable protection and transfer data in accordance with Indian law.

Data retention

We keep personal data only as long as necessary for the purposes above, including:

  • Orders & invoices/GST records: retained for legal and accounting requirements (typically up to 8 years from the end of the relevant financial year, or as required by law).

  • Marketing data: until you withdraw consent or opt out.

  • Account data: for the life of your account and for a reasonable period after closure to address disputes/compliance.

Security

We use appropriate technical and organizational measures (HTTPS encryption in transit, access controls, backups, and monitoring). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your rights & choices

Subject to applicable law, you may:

  • Access the personal data we hold about you.

  • Correct/Update inaccurate or incomplete data.

  • Delete your personal data (subject to legal/contractual limits).

  • Withdraw consent (e.g., for marketing or non-essential cookies).

  • Opt out of marketing at any time via unsubscribe links or by contacting us.

  • Nomination: you may nominate another person to exercise your rights in case of death/incapacity (as supported under the DPDP Act).

To exercise rights, email contact@moonyx.in or write to our Grievance Officer (details below). We will acknowledge and respond within a reasonable time as required by law.

Marketing via Email/SMS/WhatsApp

If you opt in, we may send promotional messages via email/SMS/WhatsApp.

  • By providing your mobile number/WhatsApp consent, you agree to receive service and promotional messages from MOONYX.

  • You can opt out anytime by following the instructions in messages or contacting us.

  • We comply with applicable TRAI/DLT and platform policies.

Children’s privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect data from children under 18. If you believe a child has provided data, contact us so we can delete it.

Third-party links

Our site may link to third-party websites/apps. We are not responsible for their privacy practices. Please review those privacy policies.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised Effective date. Where appropriate, we may also notify you by email or site notice.

Contact & Grievance Redressal

Controller/Operator: Durga Traders (trading as MOONYX)
Address: Building No./Flat No.: 00, RPSC Ke Peeche, Near Ajmer Head Post Office, Bandia Village, Ajmer, District Ajmer, Rajasthan, India
Phone: +91 99506 64732
Email: contact@moonyx.in

Grievance Officer / Data Contact: Nisha Rawat
Email: contact@moonyx.in
Phone: +91 99506 64732
Postal address: As above